Legal Assistant - General Servicing (HOA)

Position Summary

NowackHoward, Community Association Attorneys, is seeking a highly organized and client-focused Legal Assistant to support our General Servicing practice. This role provides comprehensive legal and administrative support to multiple attorneys while serving as a key point of contact for clients.

The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, team-driven environment. This position plays a critical role in ensuring efficient operations, maintaining strong client relationships, and supporting the Firm’s overall service delivery.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Attorney & Administrative Support

• Manage attorney calendars, including scheduling meetings, calls, and deadlines
• Monitor, organize, and respond to assigned attorney inboxes
• Draft, format, proofread, and finalize legal correspondence and documents
• Coordinate communications to support ongoing matters and case progress
• Serve as a liaison between attorneys and clients, ensuring timely and professional responses
• Cross-train to serve as both general servicing and litigation support
• Answer and handle incoming phone calls to attorneys supporting
• Handle meeting and call scheduling for attorneys supporting
• Assist with email responses as requested
• Monitor deadlines
• Record documents in public records
• File complaints, motions, responses, etc. as needed with clerk of court
• Assist with client satisfaction
• Maintain, organize, save and manage digital and physical client files (NetDocs and/or similar systems)
• Scan, maintain and manage client files
• Conduct investigations and research as requested
• Ensure all emails and documents are properly saved and categorized
• Complete filings through platforms such as GSCCCA
• Assist with document preparation and legal research tasks

Client Lifecycle Management

• Maintain client contact records and retainer status across firm systems
• Assist with annual registrations and filings (e.g., Secretary of State filings)
• Complete Board and Manager contact updates as received

Operations & Team Support

• Serve as secondary support for reception and phones (as needed)
• Special projects (as needed)

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Educational background or coursework related to homeowners associations (HOA), community association management, or a similar field preferred.
• Previous experience in a legal assistant or administrative role preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and accuracy
• Ability to maintain confidentiality of sensitive and privileged information
• Customer service mindset with a collaborative approach

Key Skills and Competencies

• Strong organizational, planning, and time management skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities and deadlines effectively
• Analytical thinking and critical thinking skills
• Attention to detail and accuracy
• Initiative, adaptability, and sound judgment
• Ability to work independently and collaboratively within a team
• Professionalism and integrity, including maintaining confidentiality

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Benefits

• Health insurance
• Paid time off
• 401k

Pay: $26.00 - $32.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Legal Assistant: 2 years (Preferred)

Ability to Commute:

• Atlanta, GA 30326 (Preferred)

Work Location: In person