Paralegal - Financial Mis-selling

Basis Full time

Job category/type Paralegal

Date posted 12/06/2026

Job reference HJ0476

BackgroundAn opportunity has arisen for a Paralegal to join the Financial Mis-Selling team.

This rapidly expanding team deals with a variety of litigated claims and Ombudsman complaints relating to a wide variety of financial and insurance products.

The areas covered include mis-sold pensions, mortgages, investments, finance contracts, and energy contracts as well as cases relating to unregulated collective investment schemes and business interruption insurance.

Most of the claims that the team deals with are litigated but the team also handles claims to the Financial Ombudsman Service, Pensions Ombudsman and Financial Services Compensation Scheme. The RoleThis role will involve working closely with the various solicitors in the team to progress client cases to include: -

• Dealing with initial enquiries and undertaking preliminary risk assessments.
• Arranging client retainers and dealing with client queries.
• Considering documents, preparing pre-action letters and/or letters of complaint.
• Litigation support including drafting of witness statements and assisting with disclosure reviews.
• Dealing with client updates.
• Arranging client award payments and matter billing.

This role will ideally suit an individual with a law degree or similar academic achievement.

The ideal candidate will be IT literate with good interpersonal skills as the role will involve a lot of client contact over the telephone. The ability to work well in a team is essential along with a proactive approach to work ethics.

Strong organisational skills are also required as is the ability to work under pressure in order to meet tight deadlines.

The role will involve communication with clients via the telephone, video calls and email, therefore strong written skills and an empathetic manner are essential for this position.

The individual will also have sound organisational, time management and negotiation skills as well as a good eye for detail. Life at Hugh James****We never shy away from a challenge

We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges of all sizes are readily accepted. The Hugh James difference

Our law firm has always been guided by the idea that self-belief is just as important as skillset. Our pursuit of righting wrongs and protecting what’s important keeps us driving forwards. It’s in our roots! We won’t stop until we find the answers; the outcomes that are needed.

We are focused on the work we do, the business we run, and our culture. Our entrepreneurial spirit has taken us from humble beginnings to a strong presence across the UK with offices in Cardiff, London, Manchester, Southampton and Plymouth servicing clients from businesses, individuals and banks to public sector organisations, property companies, education establishments and utilities providers. Our collegiate culture, our forward-looking ethos, our values serve to make us bigger, better, bolder than ever before. A positive force in the community

Our work with charities on a local and national level plays a huge part in our day-to-day lives. We work with a large range of charities, some of which we support through fundraising, donations, volunteering and others we partner with where our areas of work cross paths. Staff, clients everyone comes together through a shared passion to do good in the community and support those in need.Some of our benefits on offer include:

25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Hybrid working

Employee Assistance Programme

Discounts for local businesses

Professional fees paid (subject to requirement for your role)

Employee recruitment incentive scheme

Travel season ticket loan (London only)

Hugh James is an equal opportunities and disability confident committed employer.