Summary
- The Order to Cash (O2C) cycle is a vital cross-functional business process that integrates sales, operations, logistics, finance, and customers from inquiry to cash collection.
- Key stages include customer inquiry, Sales Order creation, invoicing, and payment application, with critical controls necessary to prevent errors and disputes.
- Metrics like Days Sales Outstanding (DSO) and invoice accuracy measure the effectiveness of the O2C process, highlighting its impact on revenue and cash flow.
- A well-coordinated O2C process not only protects revenue but also enhances customer satisfaction and operational efficiency, driving sustainable growth.
Join the discussion ā sign up to comment, upvote, and save articles.